Intelligent Care Operations
CareConvoy AI™
Real-time Insights for Every Conversation
Everything you need to monitor performance, surface sentiment, and help your care teams respond faster.
24/7support coverage
Proactiveinsights
Unifieddashboards
Built for care teams
Operate smarter with every call
Real-time Analytics
Monitor call volumes, performance metrics, and trends as they happen
Sentiment Analysis
AI-powered analysis of customer sentiment to improve satisfaction
Call Duration Insights
Track average call lengths and optimize agent efficiency
Monthly Trends
Visualize performance trends and identify growth opportunities
Team Performance
Monitor agent performance and identify training opportunities
Goal Tracking
Set and track KPIs to meet your business objectives